Andrew Trygstad 691
Saturday, February 1, 2025
UPDATE 1/30/25: Newest version of app doesn't even work now. No access through the mobile app, just the loading screen. Complete garbage, don't waste your money. Will be canceling service. Despite paying for ad-free, there are still commercials for paramount shows. Constant stream interruptions whether on wi-fi or 5g, the app randomly closes whenever it wants, and the user interface is spotty at best on most platforms. All in all, not a great user experience, and the performance is shoddy. Edited
CBS Interactive, Inc.
Monday, February 3, 2025
Hi! We’re sorry to hear you’re having issues with the Paramount+ app. Our Customer Support team is happy to help at https://help.paramountplus.com/s/contact-us. Keep us posted if things improve!
Nikki James 139
Thursday, March 20, 2025
There are a plethora of shows on the app that I'm interested in and the app works perfectly on my Android, but the app on my Google TV keeps crashing when it comes time for the commercials so I've been playing the show on my TV and when it comes time for the commercials, I watch those on my phone ,and when they're over, I return back to my TV. That has been seeming to work, but it's just so frustrating and inconvenient. Please do better Paramount, please. Edited
CBS Interactive, Inc.
Friday, March 21, 2025
Hi! Not to worry — we've got all the info you need to start streaming again at prmntpl.us/AppCrashHelp. Still need help? Contact us at help.paramountplus.com/s/contact-us. Thanks!
crazedvole 87
Sunday, February 9, 2025
One big problem I have with this app is that when I try to watch ST: P or ST: SNW on my phone, I get the CC and the sound with no picture. Just a black screen. I thought I found a work around by downloading what I want to see beforehand but I can't even do that with an episode I have already watched. I get a "!" when I try it. It would be nice to be able to STREAM on a STREAMING app without having to jump through hoops or not have it work at all. 2-9-2025 Still not working. 1 star Edited
CBS Interactive, Inc.
Tuesday, February 11, 2025
Hi! We're sorry you're having trouble streaming. You can find steps to resolve audio issues at prmntpl.us/AudioHelp and more troubleshooting tips at prmntpl.us/StreamingDeviceHelp. For further assistance, you can contact us at paramountplus.com/contactus. Let us know if this fixes your issue!
Senor Ramz 90
Sunday, February 9, 2025
App won't open on my phone. Loads opening credit screen, then after that, just a black screen with no options. Can't watch anything. Missing out on NFL Division Championships! 2 weeks later, still no fix. App on phone doesn't open, need to delete app and sign in again to have it work for a day. Paramount needs to fix this issue! Edited
CBS Interactive, Inc.
Monday, February 10, 2025
Hi! We're sorry to hear about your experience and we'd like to make this right. Please contact our Customer Support team at https://help.paramountplus.com/s/contact-us or visit help.paramountplus.com. Hope to hear from you soon!
Aspen Eaton 144
Monday, March 17, 2025
Canceled my subscription. App is constantly freezing, refusing to load or just shuts off completely while trying to watch it. UPDATING to say: The only thing they do is tell you to go to their help center on every single complaint or bad review left. Will definitely NOT be renewing my subscription EVER. Trash service. It NEVER works. Even using my roommates TV and watching on her plan it's ALWAYS crashing. Edited
CBS Interactive, Inc.
Tuesday, March 18, 2025
Hi! We're sorry to hear about your experience and we'd like to make this right. Please contact our Customer Support team at https://help.paramountplus.com/s/contact-us or visit help.paramountplus.com. Hope to hear from you soon!
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