A Google user 7
Friday, January 11, 2019
Terrible experience with this app the moment they introduced digi token. After I registered for digi token, immediately couldn't login ibanking anymore. It kept giving me an error msg saying system is down. So frustrating. Besides, I carry more than 1 phone. With physical token, I can ibank using any of my phones. However, the new digi token doesn't support that. I believe I'm not the only customer who carries more than 1 hp. Unable to printscreen anymore also not user-friendly.
F S 0
Saturday, May 31, 2025
this is not usable on my device. it hangs on the boot screen, and does not work despite multiple reinstallations.
DBS Bank Ltd
Saturday, May 31, 2025
Sorry about that! Pls ensure that your app is updated or you may try to uninstall/reinstall the app to clear any cache from the current downloaded version. If issue persists, please email us at
[email protected] with screenshot of your review, phone specs and contact number. You may also call our hotline at 1800 111 1111 for immediate assistance.
A Google user
0
Sunday, December 22, 2019
Overall the app is good when working. But the previous version is so much more robust and friendly. Many unimportant features and frills have been added to beautify and make the app more "cute". This is really not necessary especially in a functional app as it will just take up more memory or bandwidh. Just keep it simple and working.
DBS Bank Ltd
Sunday, December 22, 2019
We appreciate you taking time to provide your feedback regarding the iWealth app, Lawrence. This is fully noted and we will relay this to the relevant tech team to give you a better user experience. Thank you! 🙂
A Google user
2
Tuesday, September 10, 2019
The personalisation of finger print login and peek account stopped working after I upgrade to Android 10 on my pixel 3 xl. The personalisation changes couldn't be saved. And the digital token stopped working too. There must be some incompatibilities with Android 10 OS. And the app hasn't been updated for a month. Please fix this issue and release a new build. A premium app for treasures customer should not have this crappy quality.
DBS Bank Ltd
Tuesday, September 10, 2019
May we get your help to uninstall the app, restart your device and download the app again? This will clear any bugs on the existing downloaded version you have. If the issue persists, kindly email your contact number, Playstore Name, OS version & App version to
[email protected]. Thank you.
Jeremy Hebblethwaite 1
Monday, April 1, 2024
The Scan and Pay feature was working well, but just now I tried using a saved qr code from Wise from Photo Library. The app didn't recognise it. But I could send the same image to my wife's phone, then use the camera in the app to scan the code and make the payment. So the QR recognition library for uploaded images is not working. Edited
DBS Bank Ltd
Monday, April 1, 2024
Sorry to hear about your experience, Jeremy. Please allow us to arrange a call for you. Can you send us an email at
[email protected] with a screenshot of your review (as a reference to this thread) and your contact details? We'll relay this to the relevant team to assist you. Thank you.
more reviews