Cyn Sticks 512
Friday, July 11, 2025
This app works like garbage, honestly. The content is only worth the nostalgic classics. I will play a movie, pause it and come back later, and it never resumes from where it was paused. Every single time it starts over from the the beginning and I have to sit through an insane amount of ads to fast forward to my guesstimated spot. If it's past a built in ad break, I'm watching way way more ads than I should have to in order to RESUME a movie. How is it THIS garbage?
Disney
Saturday, July 12, 2025
Hi Cyn! Sorry for the trouble. If you experience issues again, please start with basic troubleshooting by reinstalling the app and restarting your device. If on a TV or smart device, unplug the power cable for 30 seconds before turning back on. If the issue continues, contact us via chat or call 1-888-905-7888. We're here to help!
A Google user 455
Saturday, July 12, 2025
There are constantly problems with each device we're logged into as a family of 7. Shows/Movies freeze, they will lose sound, and then the movie plays extremely fast, sometimes its the right frame and wrong words. Now it's saying there's too many households and will not allow for me to update it. I now can not access it from my living room. I have logged out of all devices to try and start again but then didn't log anyone out.
Disney
Saturday, July 12, 2025
Hi Rachel! We're sorry for the inconvenience! We definitely want to look into this with you. When you have a chance, please reach out via phone by calling +1-888-905-7888. Talk to you soon!
Holden Traylor 88
Saturday, July 12, 2025
The app has had two updates since I have tried to use it on mobile data only. each time, it constantly buffers but never actually loads anything. If I boot up Netflix, hulu, HBO max, and any other app it opens immediately. How does Disney have so much money but can't fix their app or even make their internal search engine more user-friendly??!
Disney
Sunday, July 13, 2025
Hello Holden! To address the issue, please try reinstalling the app and restarting your device. For TVs or smart devices, unplug the power cable for 30 seconds. Verify your Wi-Fi connection by checking our help site for the "internet connection tests" article. If problems persist, contact us via chat or call 1-888-905-7888 for assistance.
Greg Matthews 850
Sunday, June 8, 2025
Doesn't seem to matter what device you're using it on, phone, native television app, streaming device, it's complete garbage. Constant "unable to connect" or "Internet not available" messages when every other app works perfectly fine. Video will pause for at least 30 seconds and then fast-forward that entire time in 3 or 4 seconds without audio so you can't actually watch anything.
Disney
Sunday, June 8, 2025
Hello! It sounds incredibly frustrating to deal with those connectivity issues and playback problems, especially when everything else is working fine. We want to ensure a smoother experience for you. If you could provide more details through the support options in the app, it would greatly help us improve. Your feedback is truly valuable!
Chris Verdicchio (CVertigo) 465
Tuesday, June 10, 2025
The app constantly freezes while watching movies on Google TV. It's not my internet connection because I have a lot of the other major streaming services and they don't have the same issue. The Disney perks pop-up every time a screen changes is extra lame, and it happens at least twice just to put on Bluey. Disney wasn't always this bad, so hopefully it gets better soon before I replace it with a different streaming service. Update to dev: I have uninstalled and reset multiple times, no help. Edited
Disney
Tuesday, June 10, 2025
Hi Chris! Sorry for the trouble. If you experience issues again, please try basic troubleshooting by reinstalling the app and restarting your device. If on a TV or smart device, unplug the power cable for 30 seconds before turning back on. If the issue continues, contact us via chat or call 1-888-905-7888. We're here to help!
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