Michael Symsek 29
Saturday, June 21, 2025
It's just plain awful! The collectors are great, and I never had an issue with them, but their support side is a joke. I wasted 2 hours attempting to schedule an extra pickup just to give up in the end. No option on their website or app, and they were unable to help through chat and told me to call just to be looped around in a circle. It's like you're being punished for requesting services!
Dylan Parsons 7
Friday, June 13, 2025
It takes far too long to speak with customer service. When you do get customer service reps, they normally never actually help. They seem to "forget" to set end dates on services, which are icur fees. After speaking with reps a number of times, I still can't see/access the services for my property through the app or online. My bills are processed, but then come back as "Not paid," and I have to process them again. All in all, this is a literal nightmare, hoping for a replacent company soon.
Pavan S Dixit 4
Friday, May 16, 2025
Drivers straight up lie that the containers were not out! and not just once, mutiple times, and the app provides no recourse, no way to contact customer support and chat with them. I need to open a browser separately and do it. Invoice and billing history doesn't get updated many a time. overall, poor service from WM and poor app, with absolutely useless information. Oh, and can I save login details on my device? I need to type in my id and pwd every single time lol. Basic stuff is wrong.
Christopher Chambers 16
Saturday, February 22, 2025
Impossibly difficult to contact customer service in case of issues. If your issue isn't one of a preselected option, there is no option to call customer service and the chat is just places me in queue. I waited over an hour and never moved up in queue. I also have issues regarding the lack of service and the lies about whether my bin is out or not, but this is a review for the App Edited
nick gillespie 11
Tuesday, March 4, 2025
App is worthless except to pay the bill that they add more and more fees to every month. Impossible to cancel on the app, website, chat service says can't cancel online have to call a number that No one answers, put on hold for hours until hung up on multiple times. If you have a choice use anyone else, there is no way they could be worse than wm Update. After canceling service in January, I was billed $76 for someone to pickup my empty trash cans in February. March got another bill Edited
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