Sarah Wojciechowski 5
Friday, June 13, 2025
I've had this monitor for 2 years now and it has been consistently terrible. I had to contact customer service to get it set up initially and it's been downhill since. The app constantly freezes or lags and the only solution is to completely restart the tablet or phone. A few times a year, it will completely refuse to connect to the Internet and you get the horrible experience of dealing with customer service because the camera will adamantly refuse to factory reset. Zero stars if I could.
CuboAi
Monday, June 16, 2025
Hi Sarah, our sincere apologies for the issues you're experiencing. We'd appreciate the chance to resolve the issues for you. Please get in touch with our support team via the in-app chat. We'll do our best to look into this and sort this out for you as soon as we can. Thank you and we hope to hear from you!
Jonathan Wenck 0
Sunday, July 13, 2025
Non- functional. Have had this app for 5 years since oldest was a newborn but support has consistently become worse year by year. This year after updating my phone to a new model, the Cubo app no longer functions. Have cleared data, reinstalled app, reset all permissions to "allow", and have emailed the dev for support (no response in weeks). The app opens, you click the link or scan the QR code to join a family, and it goes to a loading screen for 3 seconds then back to the login screen. Edited
CuboAi
Monday, July 14, 2025
Hi Jonathan, we apologize for the inconvenience brought about the app crash issue. Happy to let you know that this can now be resolved by updating to the newly released app version. Please reach out to our team via the in-app chat so that we can assist you immediately. Thank you and we'll await for your message!
Chadd Dexter 0
Tuesday, May 27, 2025
Awful connection issues not found on iPhone, skips all the time. it's not my internet, and yes I've closed out of the app many many many times. not worth the money app gets worse and worse every day. skips and only shows every 5 seconds. audio won't connect. they have terrible servers, when everyone puts their kid to bed it slows down to a crawl and you'll never be able to watch your child. save your money. good hardware, TERRIBLE app service. they HEAVILY favor the iPhone app. Edited
CuboAi
Wednesday, January 15, 2025
Hi Chadd, thanks for the feedback! We understand how frustrating the situation is and this is not the experience we wanted you to have. If you haven't already, please get in touch with our support team via the in-app chat. We'd be glad to look into this and sort this out for you as soon as we can. Thank you for your support!
Nicholas Nussbaum 0
Wednesday, June 18, 2025
Only complaint, which honestly should be an easy fix, is that the device does not allow connecting to a wifi that doesn't have a password. It doesn't allow you to hit enter unless something is typed into the password box, thereby making the submission wrong and rejected by password-less wifi systems.
John Massaro 8
Friday, March 21, 2025
Similar experience to a lot of the other parents here. Overall the cameras are great, good picture, night mode works good. The problem is with the app. Not user friendly, requires you to close and restart often. For us the worst is the zoom. If you zoom in and move the timeline or area of the screen it goes haywire. Stops working, resets your point on the timeline, won't let you zoom in or out and is just overall frustrating.
CuboAi
Monday, March 24, 2025
Hi John, our sincere apologies for the issues you're experiencing. We'd appreciate the chance to resolve the issues for you. Please get in touch with our support team via the in-app chat. We'll do our best to look into this and sort this out for you as soon as we can. Thank you and we hope to hear from you!
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