Tim Wright 63
Friday, April 7, 2023
Scam !!!!! sent people to my house when they got refuse to take payment through the app. Damaged property. They won't let you cancel the subscription ended up having to cancel the credit card. And get a new card. It's been over 3 days since the issue with your service and no one has reached out all I got is robot responses through the app it's impossible to reach a real person, there is not even a phone number for customer support. No thanks. I am filling with BBB. More people need to know about Edited
LawnStarter
Friday, April 7, 2023
Thank you for bringing this matter to our attention, Tim. I’m very sorry we failed to meet your expectations. I would appreciate another chance to earn your business. We will be reaching out to you soon to discuss our available solutions for your concern, and make things right. - Daisy, Experience Specialist at LawnStarter
Trent Blakely 25
Wednesday, September 4, 2024
User beware. This does not work the way you think. The app lets you skip or cancel your service but then your "pro" will still show up, clueless about the fact that you asked to skip or cancel. They will still bill you after you cancel, too! I gave plenty of advanced notice on both of these actions but somehow the message never reached the person that needed to know the most: the provider.
LawnStarter
Thursday, September 5, 2024
We are sorry to hear about your recent experience with one of our services, Trent. Please know that we are proactively working to improve your experience. We will be reaching out to you soon to make things right.
W Taylor Beeson 99
Thursday, August 11, 2022
App is challenging to use. Features like messaging the crew are not where I would expect them to be. But I learned - so that worked out. Service is sketchy. Mowing *occurs*, and is typically of acceptable or better quality, but they are incapable of keeping a schedule or consistent crew. Cancelations come - unannounced, half the time - at the last second or after the window expires. Hoping this is a product of circumstance or the current environment. If issues resolve, I will update here.
LawnStarter
Thursday, August 11, 2022
Thanks for taking the time today to leave a review about your lawn mowing schedule and the app, W Taylor. We apologize for the unexpected delays in your schedule. When you have the time, you may email me at
[email protected] with LSREVIEWS as the subject of your email, to discuss further your experience. - Robert, LawnStarter
James Baker 300
Thursday, June 2, 2022
FRAUD ALERT!!!! They can not only reschedule but they can bill you for both. There is no oversight and the support is email only. They have tried to take advantage of my mother, a retired first grade teacher and double charged a credit card ( which adds interest ) and when alerted to the error, they responded with requiring a screenshot of my credit card statement. My mother would never be able to provide anything like that. Still never reversed the charges.
LawnStarter
Thursday, June 2, 2022
James, we’re so sorry that your experience did not match your expectations. This is on us. We hope we could make it right. Please let us make it up to you. You can email me at
[email protected] with LSREVIEWS as the subject of your email, so we can discuss the solution we can offer you. - Joey, Experience Specialist at LawnStarter
Cory Suñaz 220
Sunday, September 27, 2020
First time I used the service I got hit with the "long grass fee" which doubled the cost. The pictures they sent as validation were taken from a low angle so the grass looked a lot longer than it was. Based on our camera, footage the guy was there less than an hour so it definitely didn't warrant twice the price. EDIT: customer service was very helpful, they responded quickly and removed the extra charge. Edited
LawnStarter
Wednesday, September 30, 2020
Thank you for your Update, We were more than happy to make you happy and assist you with the charge. We did look over the charge from April you are referring too and we did waive it for you.
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