James Harris 57
Wednesday, December 18, 2024
Despite the fact that most of the recent (as of December 18, 2024) reviews say the app sucks and they can't login, I decided to give it a go. Filed out all the required info. Created a password that checked all the requirements. Clicked the links for the privacy policy and "Terms and Conditions" (links didn't go anywhere) the sign up button stayed grey and did not work.
Raising Cane's Restaurants, L.L.C.
Friday, December 20, 2024
Thanks for reaching out to us. This is not the experience we want for our Customers. We want the chance to make it better, so please contact us at www.hicanessocial.com to give us more info.
John Pryba 8
Sunday, January 12, 2025
The app has been a bit buggy during the ordering process as of late. There are error messages like "it's taking us a little longer to check your order" and a spinning disco ball that doesn't go away. Most of the time I need to close the app and start over. But then on the second try it generally works fine. Hopefully they'll be able to fix this in a future release. Edited
Raising Cane's Restaurants, L.L.C.
Saturday, December 17, 2022
We are sorry this happened! Please give us a call at 1-833-HICANES, or click the link below. We want to help!
http://hicanessocial.com?ID=ODcxNjI=
Derrick Bates 24
Saturday, July 12, 2025
Hands down the worst food app I've ever used and yall just don't care to fix it. Signs me out for no reason then when signing back in, loads a blank screen. If you can ever get in and order, it'll just freeze on the disco ball when you try to check out. Then rather than fix the issues that NUMEROUS people complain about, they just give their generic oh no call us response. Why? So you can continue to not fix it? update: literally won't even load in. I've gotten 4 passcodes and it just has blank Edited
Raising Cane's Restaurants, L.L.C.
Tuesday, January 28, 2025
We never want to disappoint, and we regret to learn of your recent experience. Please call us at 1-833-HICANES or contact us at www.hicanessocial.com. We want to address what occurred!
Selena Ensalaco 2
Friday, June 27, 2025
keeps readding coleslaw every time I remove it and ask for extra toast. theres a reason I'm removing it, and its really very annoying, at the bare minimum, that the app isn't taking the order as you put it in. and honestly the first couple times I though I forgot to change it, so now I'm extra vigilant and it keeps changing it. I HATE coleslaw and don't want it, and it's waste of food to force it onto someone's order when it's just gonna end up in the trash can.
Raising Cane's Restaurants, L.L.C.
Saturday, June 28, 2025
We are so sorry to hear this. Please call us at 1-833-HICANES or contact us at www.hicanessocial.com. We want to address what occurred and work to get better!
Christopher Burns 20
Thursday, June 26, 2025
Why is the app so bad? I have to force close and open two times just to complete an order. It freezes up when ordering a fountain drink, then freezes up when choosing a payment. Happened the last two times here. Can't use Google Pay, doesn't recognize a saved credit card to my wallet. No way I trust them saving my credit card info. Please hire a competent app developer. Four months later, the app is no better. Edited
Raising Cane's Restaurants, L.L.C.
Friday, February 28, 2025
Oh no! Please call us at 1-833-HICANES or contact us at www.hicanessocial.com. We want to address what occurred because we want to serve you better next time around.
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