Jack Art 614
Friday, November 15, 2024
Good experience. They need to explain marketing hype terms better (like what is "Infinity One" versus "Neo Slim"), those things mean nothing to a buyer. Also, they need to put better images of the products up. Three pictures of the front of a TV are not necessary. The rear view would be better, and a close-up of the connectors would be even better. Also, the comparison pages don't work properly when the data input person doesn't spell terms the same on each model.
Samsung Electronics Co., Ltd.
Monday, November 18, 2024
Hello Jack Art.
We appreciate your valuable suggestions and will review them carefully.
We will continue to improve our Samsung Shop. Thank you.
I. G. 193
Monday, June 23, 2025
Just tried to buy a tablet for over an hour, once through the website and twice through the app. The first time after completing quite few steps I tried to pay but the website crashed and returned me straight to the basket. Then I tried another time and even after completing authorisation with the bank the app said the payment not authorised. last error messege appeared and wouldn't go away. I was using Samsung phone for all of the above attempts. Samsung doesn't wont my money, that's OK withme
Vojtěch Kačerovský 18
Tuesday, February 17, 2026
I don't think it is possible to apply my ISIC discount in this app, whereas on the website it seems to be possible ... When I click on "Get a student discount" and I enter my details (which work when using a normal internet browser) I get an error. I think this is all about wrongly embedding the website into an app. You should take a look at this because it is very annoying, especially when your website is screaming: "download our app!" ...
Samsung Electronics Co., Ltd.
Wednesday, February 18, 2026
Dobrý den, pane Vojtěchu, mrzí nás, že jste při uplatnění ISIC slevy v aplikaci narazil na chybu. Vaši zpětnou vazbu bereme vážně a předáme ji našemu technickému týmu k prověření možné chyby. Mezitím doporučujeme zkontrolovat, zda máte aplikaci aktualizovanou na nejnovější verzi, případně ji zkusit přeinstalovat. Děkujeme, Samsung péče o zákazníky.
shaun nixon 9
Friday, February 27, 2026
I had to sign in to my account 3 times before eventually acknowledged my trolley of £1550 worth of goods. was entitled to £60 earbuds discount till March 10 but it wouldn't accept...just kept saying try later.when shopping you don't keep returning to store coz manager can't confirm discount from headquarters.
Nawaz Chougle 17
Tuesday, January 20, 2026
So, the green line issue on Samsung phones is super common, apparently. One of their service centers in the UAE even has a price list for screen repairs and replacements for all Samsung phones from the S21 series onwards. They're saying it's because of "external pressure" on the screen during major updates, which basically means Samsung phones can't handle the pressure of big updates. How ridiculous is that? Good reason to switch to iPhone? Edited
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