Andrew Wingfield 12
Thursday, May 1, 2025
Yesterday, I specifically set notification settings on this app to only include trip details/updates (no marketing) after being spammed to death, but I was just spammed again with a sale notification, demonstrating SWA doesn't respect passengers' stated wishes. This is in line with recent greed-driven changes at SWA, and it now feels like flying Frontier--which I gave up years ago. Goodbye, Southwest; you've lost the "luv" that used to distinguish you from the others.
Southwest Airlines
Saturday, May 3, 2025
Good morning, I've seen this report a few times now, but we've been unable to track down what is causing it. If you'd be willing to send me some details, such as device and OS, I can answer you and maybe we can track this down. Please send any details to me at
[email protected]. -Arlene M, SWA Digital
Alex Klick 204
Thursday, June 5, 2025
terrible app. I am trying to just see my boarding pass when I am getting on a plane, should be simple right? Yet somehow this simple task is requiring me to recheck in each time, and just overall cumbersome to use. Then on top of that, I get pop up ads to buy more of your terrible flight service? I already paid you and you still gotta do that just to inconvenience people who already paid you? Never again.
Southwest Airlines
Friday, June 6, 2025
We're truly sorry for the frustration. 💙 Viewing your boarding pass should be easy, and we appreciate you sharing this experience. If you're open to it, we'd love more details so we can better improve this — please email us at
[email protected]. ✈️-Arlene SWADigital
Shelly West 10
Friday, March 7, 2025
New app is not good if you're visually impaired. The white background and gray letters are difficult if not impossible to see. I have to keep screenshotting to enlarge to be able to read what's on the screen. And Southwest does not offer a dark mode. The old app allowed me to make my own travel Arrangements because it was easier to view. now it feels like they just don't want people with visiual disabilities to use their app.
Southwest Airlines
Friday, March 7, 2025
Thanks for your feedback. We’ve shared this with our team, as accessibility is important to us. We understand the challenge of reading the app’s design and appreciate your input. While dark mode isn’t available yet, we’re here to help with any travel needs—just reach out and we'll be glad to assist at 1-800-435-9792! ❤️✈️
Shaun Kelly 14
Saturday, February 22, 2025
Terrible design. The touch control for swiping between boarding passes and closing the boarding pass screen altogether is millimeters apart. And you're far more likely to accidentally close the boarding pass screen when trying to swipe to the next pass when you're in a hurry such as in a busy airport like. So then, you have to wait for the app to completely reload the passes again white angry lines back up behind you. Happened to be three bleeping times on this one trip already.
Southwest Airlines
Sunday, March 2, 2025
Shaun, Thanks for sharing your experience! We’re sorry to hear the design isn’t working well for you, especially in a busy airport. Your feedback is valuable as we continue to improve the app. I'll ask our Dev Team to take a closer look. Again thanks for your time!
Bart Klein 154
Friday, April 11, 2025
1st, thank you for finally letting me pay with money AND points. now,PLEASE ACTUALLY SAVE MY FREQUENT TRAVEL COMPANIONS! why give the option of it doesn't ever save it? also, save my KTN number... and my GENDER! random error kicks you out and resets everything when you try to split screen which I have to do manually input travel voucher since the field doesn't allow pasting?!?! also if YOU gave me the voucher as a series of 4 sets of 4 numbers why does the system want it as one 16 digit number? Edited
Southwest Airlines
Saturday, April 12, 2025
Thanks for the detailed feedback. We're glad you’re enjoying the points + money option! We’re sorry for the issues with saving info and voucher entry. I will include this detailed feedback in this week's report to Leaders. We are listening to this type of experience so we can improve! Thanks again, Arlene M ✈️
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