Ghost Rider 664
Saturday, June 10, 2023
It blocks maybe 25% of scam calls. The rest get through on a regular basis. The fact is, scammers are constantly changing the ways they do things. And if an app doesn't constantly change to keep up with them, it quickly becomes obsolete. It seems this is the case with scam shield. Also, the reverse lookup isn't available with the premium version. It's always been grayed out. Just not available. Which is a huge letdown. I'd suggest going with something else. Edited
T-Mobile USA
Monday, June 12, 2023
We’re sorry your experience with the app wasn’t what you expected. Our team is always working to improve Scam Shield. Please note that Reverse Number Lookup is included in our Premium service, if you're not able to access this feature please contact us directly at
[email protected] so we can help!
A Google user 29
Saturday, March 9, 2019
Buggy back in late January 2019, couldn't add numbers. Early February 2019, guess the bugs were fixed. NAME ID has been working nearly perfect. Scam or nuisance phone calls are less frequent or I can see many dropped calls in the log. For the few numbers that get by, immediately block them and then report them using the app. Thank you T-Mobile and the developers of this app, great feature! Edited
Brian McMillan 257
Thursday, August 6, 2020
I'm not sure this is actually free. It said trial and I didn't pay attention if that means I must opt out or it will downgrade. Plus, I know it doesn't make sense, but I'm actually getting many more unrecognized calls than before. And they aren't getting blocked. Some are. But most just ring then no voicemail. I call this junkware at the moment. And perhaps misleading "free" app. Been with T-Mobile for 19+ years and disappointed with this.
John Clifford 550
Friday, September 8, 2023
It works better than I expected. I appreciate the ability to either "block" a number when I'm sure it was spam or "send to voicemail" when I'm not sure. If they call again and don't leave a message or leave a spammy message I can block future calls, but if they leave a non-spam message I can return the call and mark it okay for future calls. This app saves me time and annoyance. As far as I can tell it hasn't made any false positive spam designations. Well worth it.
T-Mobile USA
Monday, September 11, 2023
Hi John. We’re really happy to hear that you're enjoying your experience with Scam Shield. Thank you for your feedback, we appreciate you taking the time to let us know what you think.
A.R. WB 572
Thursday, January 19, 2023
This app is NOT managed by metro by t-mobile or by t-mobile, by their own admission. It suddenly stopped allowing usage of reverse number lookup for no reason. I pay for premium. You will get endless emails that say nothing even when you send screenshots regarding the issue. I don't know why it stopped working. I now use rlookup, which is free and actually works. Cannot recommend. False advertising that t-mobile or metro runs this app. They do not. Edited
T-Mobile USA
Friday, January 20, 2023
Hi, our T-Mobile Scam Shield team would certainly love to help you through this if you're still experiencing issues. Please email us at
[email protected] so we can assist you further. Thank you.
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