Chris Colschen 2
Friday, January 24, 2025
Unresponsive, doesn't actually work (loses connection to vehicle as soon as I plug it in, anytime you press a button in the app you have to restart the app to see if it did anything). Update: the tech support that is apparently required to make the app function is slow and so far unhelpful. It took weeks to get the smart charging equivalent of unplug it and plug it back in. Edited
ev.energy ltd
Tuesday, January 21, 2025
We appreciate your feedback about the app losing connection. This could be a number of issues including the car connection or data limitations. Please reach out and we'd love to help.
Glenn S 1
Thursday, January 2, 2025
The app doesn't list the Silverado EV RST trim level, only the WT3 and WT4. I chose the WT4. The GM Ultium charger is not listed either. I was able to connect to my Chevrolet account. Additionally, the app doesn't work properly for me. When attempting to charge to 80% via the ev.energy app (vehicle also set to max charge at 80%), the overnight charge finished at 100%, the app didn't record anything in the stats and now says the vehicle is offline but the MyChevy account is still connected.
Eileen Corbett 4
Wednesday, January 11, 2023
In an attempt to pair the ev.energy app with my Toyota app, I came to discover that my car will not support the wireless transfer of my data. While I am unable to speak to the particulars of the app and its operation, I would like to commend their customer service department, in particular Chris K. In multiple email exchanges, Chris was helpful, informative, clear and extremely prompt with his responses. A real example of excellent customer service.
ev.energy ltd
Tuesday, January 17, 2023
Hi Eileen. Thank you for your lovely feedback! We're glad to hear you like our service. We're always working to add more to our list of compatibilities so we hope to welcome you to the app soon! Thanks for Driving Change! Have a lovely week! - Jess
Nick Saunders 0
Saturday, July 19, 2025
The most infuriating technology experience that I've ever had. I use the app with a BG Sync EV wall charger and the 'smart' charging function rarely works, even though all in car scheduling has been deleted, and so I frequently wake up to an uncharged car. Even without the smart function or using the 'boost' function to override the smart features is also problematic. Edited
ev.energy ltd
Thursday, July 31, 2025
We're sorry to hear about your frustrating experience with the app and the BG Sync EV wall charger. Please reach out to our support team at
[email protected] for assistance. We will be happy to help you troubleshoot the issues you're facing and get you back up and running!- Sandy
Pikemaster General 2
Sunday, June 22, 2025
App works well, very please with it. Can we have a "dark theme" please as amoled screens use no power to make black, this would fit in with your green credentials. This is the last app on my phone not to have dark theme. Plus dark theme looks nice. Great support from the app team. I added my car twice, once manually and once linked through the car manufacturer. Their support team tidied this up within a couple of hours on the weekend! Edited
ev.energy ltd
Friday, August 12, 2022
Hi there! Thank you for taking the time to review our app. We're glad to hear you're having a nice experience and appreciate your request. Dark theme is something that is already on our roadmap and should be released in a future app version. Thanks for being a Driver of Change! - Jess
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