Georgina Hollenbach 9
Tuesday, April 2, 2024
Annoying that the shopping basket gets emptied after a while and sometimes I take longer to commit myself to an order, so it means I need to find all the same items again. Also I have changed the language to English, but all the categories are still in Dutch. I also cannot de-select some filters and if the orientation of my phone changes, then I go back to the top of the page which is really annoying if you have scrolled really far down the list Edited
Next Plc
Tuesday, April 2, 2024
Hi Georgina, we're sorry to hear this. Thank you for your review, we really value our customers feedback and we are committed to continually improving our customers digital experience. We’ll take your feedback into consideration for future updates.
A Google user 18
Tuesday, May 21, 2024
1 of the worst retail apps ever! I have actually sent feedback twice before but no response. Items shoe available to purchase but when selected to basket, it says out of stock. Back button doesn't work. Can't edit favourites without constantly being taken back to the top of the list - a select & delete method would be more efficient, had payment issues with iDeal. I was so happy to see Next available in NL but this app let's you down big time. Bugs & glitches abound. Going to try website.
Next Plc
Saturday, June 8, 2024
Thank you for bringing this issue to our attention and we apologise for any inconvenience or frustration this may have caused. Please contact us at
[email protected] confirming your device details, app version and any supporting images of the issues you are experiencing so we can get these details passed on to our development team.
Dana Ivan 1
Wednesday, October 5, 2022
Many serious bugs. App crashes when selecting categories from the menu for babies. Payment rarely works for Netherlands (iDeal) because the links are malformed. Sign in doesn't work on multiple parts of the app (also malformed links). It looks like the app misses some basic automated testing. The menu categories in babies are chaotic and overlap each other. Overall a neglected app where I often have to stop a purchase and go elsewhere because of critical bugs. Great clothes otherwise.
Next Plc
Saturday, October 8, 2022
We are really sorry for the trouble and we appreciate you bringing this issue to our attention. We will look into this further! Alternatively, please email into
[email protected] so that we can follow up. Thanks.
Maja Mikielska 0
Tuesday, July 1, 2025
Two stars because I really like your brand(s) but the app, honestly... the payment through iDeal, something most common in the NL has not been fixed for 4 years now. It leads you to your bank app and afterwards it crashes, which I'm curious how many buyers drop off at this point? you are losing sales! Please look into this, it's annoying. Currently there is an excuse app only sale and the app... doesn't work (filters don't work, stock is not updating, crashes) so no sale for me 🤷🏻♀️
Next Plc
Monday, July 7, 2025
We're sorry you're not happy with the app at the moment, we are working in the background to constantly improve speed, performance and user experience, so please bear with us.
Gianni Modica 8
Wednesday, March 4, 2026
The app looked very smart and I thought it was very well made. But nice UI doesn't necessarily mean nice UX and nice service. the app has got a bug on the address input, if address search doesn't find your address you can't add the address manually and you need to call customer service. I had to call the customer service twice in order to have the correct address. at this point, my rate would have been 3 stars. but my order got lost and nobody from CS is helping me to have a refund. Avoid! Edited
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