Josette Pino 51
Sunday, May 4, 2025
Loved this Personal Creations app! So many options to choose from—styles, colors, themes—you name it! I loved that I could add my own personalized name/message - everything just how I wanted. The best part? You can pick from different gifts and even have them mail it out for you! Super easy and fun to use. I got a personalized stuffed lady bug with my granddaughters name. She'll be 8 years old next month and she's going to love it!
Tadej Magajna 64
Sunday, June 9, 2024
just ordered a nice Canvas. the interface was nice and easy, and all the discounts applied as promised🥰 I live in Slovenia, and I'm glad it ships so far away outside US, you guys are the best. When i selected the area of the picture, it looks fine, but when the preview updates, the heads are cut off the picture. I think it is just the preview enlargement, and it still picks up the actual frame i choose while editing. Fingers crossed🤞
Samantha Asber 7
Saturday, March 9, 2024
It was fine navigating through shopping, but I had some issues once I got to the Shopping Cart. I entered multiple addresses but whenever I would move forward to picking the delivery date it would auto delete the last address I put in. It was one of my saved addresses. I restarted the app and entered it in manually (despite it being the same addressed auto entered for some of the other items), and then it finally worked. the AI bot was helpful, although it was a frustrating process at the end.
PlanetArt
Saturday, March 9, 2024
Hi Samantha, thanks for the feedback. We're very sorry for the difficulties you had in placing your order. We've tried to make the app as user-friendly as possible. Please e-mail
[email protected] and we'd be happy to investigate the issue further. We hope you'll consider an updated review if satisfied with the help provided. Thanks again!
LeAnn Fritzler 22
Saturday, March 23, 2024
I started on the website and they offered a discount on my item if I downloaded the app. Did that and found a coupon code for an additional 15% off. When I put in that coupon code, it increased the price of the item back to it's website price. Gave me the option to remove, so I did but then the original price went up even more and there was no way to get the original deal they promised. Edited
PlanetArt
Saturday, March 23, 2024
We're so sorry to hear of the trouble you had with our promotions, LeAnn, but thank you for providing your feedback. Our team was able to review your order and get in touch regarding this issue, thanks to your email. While we've taken action on our end, we kindly invite you to reach back out if you have any further comments or questions.
Melody Culbreth 31
Wednesday, October 11, 2023
Down loaded app. Tried to place an order on my phone. Could not submit order. Tried 3 times. Called customer service. Tried signing out, disconnecting Wi-Fi, reconnecting. Nothing worked. Representative made notation on my account. Suggested clearing cache. Uninstalled app. Cleared cache. Went back through email. Had to reenter entire order. Worked the first try. APP is a waste of effort and time. VERY disappointed.
PlanetArt
Thursday, October 12, 2023
Hi there, we are very sorry you are having app issues. We suggest closing all other apps and ensuring you have a stable Internet connection and enough storage on our device. Please, also disable any ad blockers. If this resolved the issue, do update your review. If you still need help - please email
[email protected] Thank you.
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