Giovannina Suluh 18
Friday, January 5, 2024
Traveling in Indonesia and my US Sbux doesn't work. Downloaded the Sbux ID app and can't even create new account. App doesn't do anything. Edited to add based on dev response: at no point was I even able to get past the first screen of the app. It did nothing at all. I could not create a new account nor log in using my US credentials. The app was hung and the "create account" button had no response at all. Edited
Starbucks Coffee Company
Friday, January 5, 2024
Hi, We are sorry if you have gold card from US, you can not use in Indonesia regarding different system. For more information, please contact
[email protected]. - Starbucks Indonesia-
Davin Stefanus 40
Friday, July 18, 2025
Been a customer since 2014. Love your service & products. But I'm quite disappointment with the app. Changed my mobile phone a few months ago (from iPhone to Android. I mention this because maybe the issue lies on the software but I don't see how that would be the case) & I can't log in. tried a few ways to solve the issue (reset password, restart phone, reinstall) & "login successfully" always pop up, yet the app doesn't show any signs that I'm logged in. It's stuck on the sign in/log in page. Edited
Starbucks Coffee Company
Saturday, July 19, 2025
Hi, Really apologize for the inconvenience. In our system is not elgible for using a VPN or connected to a network that utilizes VPN. If you still have any problem or feedback, please contact
[email protected] for further assistance. - Starbucks Indonesia-
Pwny (PoNY) 262
Saturday, June 26, 2021
Swear to God this app is made by amateurs. Their OTP verification is broken, won't send mine at all. Not to mention once in a blue moon it works and you get the OTP, the virtual keyboard will hide after a single press, then you have to re-focus on the input box to show it again, and this process repeats on every single digit needed!? What the hell is this.
Starbucks Coffee Company
Sunday, August 1, 2021
Hi,
Really apologize for the inconvenience. We had fixed the problem with the upgrade apps. Thank you for your loyalty :) - Starbucks Indonesia-
Christina M 143
Wednesday, November 25, 2020
The apps keeps kicking me out from the apps. Entering the passcode is very annoying. UI/UXers of this app. Don't you use this apps? Your apps keep asking me to tap each box to enter the passcode. If not being tapped manually, then the keyboard is missing. Can you make improvement where we can order through the apps and pick it up ourselves? It will reduce the chance of having error when already being in front of the cashier.
Maria 124
Wednesday, June 22, 2022
After the last 2 updates this app became annoying. I cant checked last month transaction only the current month. The latest update just made it worse, everything extremely slow. I need to wait quite long time when i want to pay for my transaction as it kept loading the home page and i had to told the barista to wait until it opened!! And if i want to either check my balance or rewards or anything the loading time was so long. The connection wasnt the issue. As i can open any app easily.
Starbucks Coffee Company
Friday, June 24, 2022
Hi, Really apologize for the inconvenience. We will pass your concern to our team. - Starbucks Indonesia-
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