M.J. Morin 7
Sunday, October 11, 2020
My husband and I just ran the virtual armytenmiler. We clicked to start the race at the same time. He was using his phone to listen to a book, I was not using my phone for anything except the app. He heard prompts at every mile and was able to submit his results. After my 10 miles, I checked my phone, the app said I ran 0.23 miles! The app doesn't appear to work in the background - no record of having run 10 miles! Maybe I just missed the instruction to turn off any phone power saving features.
ACTIVE Network, LLC
Tuesday, November 24, 2020
Hi M.J. - thank you for taking the time to give us your detailed feedback. We released an update last week that should solve this issue for others going forward. Again thank you for your feedback and thank you for participating in a virtual run!
Patrick Allard 5
Saturday, October 17, 2020
Like the others, i used it for army ten-miler. It worked great, gave me updates every mile then showed my time at the end. THEN i hit submit results and it completely lost my time, couldn't find it anywhere or even a record that i had done a run. If you use this app make sure you have GPS enabled when the screen is locked and that you take a screen shot when you finish.
ACTIVE Network, LLC
Tuesday, November 24, 2020
Thank you for your feedback. We were able to solve this issue affecting some devices and have corrected it with our most recent update. We are sorry you had this experience, but we hope you will give us another shot.
Neil Petta 2
Monday, October 12, 2020
App successfully timed my virtual race but would not upload the results (failed to connect) even after trying a few times on LTE and WiFi. Rebooted my phone to see if that would resolve the issue, and results had disappeared from the app. Good thing I had taken a screenshot of the malfunction that included my race time..... Very hard to recommend this app...
ACTIVE Network, LLC
Tuesday, November 24, 2020
Hi Neil, thank you for taking time to write to us. We wanted to let you know that we were able to identify and fix this issue affecting some participants. We apologize for the inconvenience this caused, but we hope you will give us another shot. Thanks again for the feedback and participating in a virtual race!
A Google user 2
Sunday, April 28, 2019
Doesn't work. I had to use a different program to get updates that are texted to me. Not a single update on this app, but I have texts that my friend is nearly done with the race af this point. I HAVE gotten SEVERAL notifications about events that aren't in my area and have zero interest in. Like 4 of them in the past 2 hours. So if you don't want to get updates for your friends, but DO want to know about 50 upcoming events that don't matter to you -- then this is the app for you!
A Google user
11
Monday, March 9, 2020
As a spectator using the app to track runners, the biggest flaw is that it absolutely drains the runners batteries. Both people I was following said they had to turn their location permissions off because of how rapidly it was draining their battery. Really poor design considering the planned use, and the UI and user experience both leave a lot to be desired. While it worked it was fairly reliable, but most runners just can't use it long enough in it's current state.
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