Stephanie Mendez 5
Tuesday, May 2, 2023
Was working great until last week. After cropping the photo the app decides to recrop to the corner of the photo (usually the wall). I have uninstalled and reinstalled, a week later same problem. Today when I tried to save a photo without cropping it again decides to go to the corner of the photo, maybe getting a portion of the patient.
athenahealth
Monday, June 5, 2023
Hi, the image cropping issue has been successfully resolved. We kindly ask you to take a moment to update your rating based on the recent improvements. Your updated rating will greatly contribute to our app's reputation and help us serve you and other users better. Thank you for your continued support.
Mark O. Williams 2
Wednesday, February 1, 2023
Have version 1.6.6 installed on a Galaxy S10, Android v.12. First, this as well as the previous version does NOT allow me to close the app after use. I must restart the phone. Second, it does not take photos in landscape mode as previous versions allowed, nor does it rotate the photos, so I have to spend time cropping each photo. Seriously, the only reason I use this app is we use Athena One. Not happy with the latest "upgrade" at all.
athenahealth
Thursday, February 2, 2023
Hi Marks, thank you for your feedback! The issue with app closing seems unique, request you to raise a support case by navigating to athenaNet Support. Good news is that an improved Card upload workflow is in beta testing and expected to release by end of February. Feel free to reach out to context CSM to participate in the beta program. Thank you!
Magda Bomgardner 1
Tuesday, May 9, 2023
*Update: issue fixed, works perfectly! Please fix this issue! I've been using this app without problems, but now, with the new update, it doesn't crop properly, and somehow, it crops out the whole picture, only leaving the top left corner. Can't use this app anymore, which means I can't upload important pt information Edited
athenahealth
Friday, May 5, 2023
Hi Magda, we appreciate your feedback. We have now released an update that fixes the bug causing problems with image cropping. Please update the app to 1.6.9 and we hope that you should be able to continue uploading patient information. Truly appreciate your patience. Thank you.
Barbara Martin 1
Friday, May 5, 2023
The app used to work very well and we were happy with the simplicity. However, starting about a week ago, I can't crop the photos appropriately. Whenever I crop, it doesn't upload the cropped area I selected and instead enlarges the right upper corner. So if I'm taking a patient photo, instead of their face, I end up with the top of their head. UPDATE They fixed the issue with a recent update. Thank you! Edited
athenahealth
Friday, May 5, 2023
Hi Barbara, thank you for appreciating the simplicity of the app and sorry for the inconvenience caused due the image cropping error. We have released an update that addresses the issue. Request you to update the app to 1.6.9 and hope it resolves the problem you faced. Truly value your patience.
Jon Wise 23
Friday, September 3, 2021
I purchased a new Android phone for work specifically to use this app with their system. No, it was not the cheapest phone. My old Android was incompatible due to the old operating system. This app works like a charm at times and it also fails to work properly frequently. I am rebooting the phone around every three documents, sometimes with every document as it will lock up and not allow me to close the app. This happens more when I try to add more than one document at a time. It will also upload the document properly but when I click "OK" acknowledging the upload was done, it again locks up and I must reboot the phone. Everyone at work has an Apple and state they have none of these issues. I do not know if this is a software or hardware issue but it is wasting a lot of my work time. I must use it due to work but otherwise I would not recommend it with an Android phone.
athenahealth
Monday, September 6, 2021
Hi, We apologize for any issue you might be having! Could you write to our customer support at
[email protected] mentioning this review? We'll get you up and running. Thanks!
more reviews