Eva Pickler 7
Saturday, April 8, 2023
This app frequently crashes despite a recent upgrade to resolve this issue. It is virtually worthless when I need it to work. Update 9/13/2022: This app is still useless most of the time. If I were not required to use it for work, I would delete and never look back. Update 4/8/2023: just uploaded the latest update. Needless to say, app still freezes, can't pull up a chat or start a new one. Looking over other reviews, it is obviously not just my phone. Edited
athenahealth
Wednesday, April 12, 2023
We apologize for your bad experience. Could you please log out of the application and log in again. If you still face any issues, please contact us at
[email protected].
Casey Jones 5
Sunday, March 5, 2023
Awful app. It rarely works correctly. You'll get a notification that you have a message and then it will take hours to show up in your message list. Other times you won't get notifications for messages at all. Can't use emojis or anything else to help convey tone. Mine doesn't automatically capitalize which is a minor yet rather irritating inconvenience. There are other issues too but I feel like what I've stated is more than enough. Quite honestly despise this app.
athenahealth
Tuesday, February 20, 2024
We are happy to inform you that we have fixed the issue of notification. Currently we do not support emojis, We will consider this in our future roadmap. Please contact us at
[email protected] for any further issues that you are facing.
Nick Name 2
Tuesday, June 17, 2025
Notifications don't work on Android devices. I've un-installed and reinstalled but it still doesn't work. Updates permissions and notification settings but it still doesn't pop up when I have messages. Also crashes and doesn't send messages sometimes.
athenahealth
Tuesday, July 29, 2025
Hi Nick, We apologize for the inconvenience caused. We're glad to inform you that the issue with notifications has been resolved. Please log out and log back into the app, and check if you are now receiving notifications. If the problem persists, please contact us at
[email protected], and we’ll get in touch with you to resolve it.
Alneter Jackson 1
Tuesday, October 17, 2023
Unable to receive notifications. This happens all the time. It will work for a while and then just stops. The notification timeframe is something hours after you receive the message. Right now, notifications show blocked, and there is no way to change it. This app is not dependable. If I could give it less than 1 star, I would.
athenahealth
Wednesday, October 18, 2023
Hi Jackson, This problem was specific to Android 13 and have now resolved it. Please install App version 19.7.50. If you have still face any issues, Please reach us at
[email protected]. Thank you!
Julie Bui 15
Friday, January 14, 2022
Does not work. It won't allow me to log in my account. When you click on "Log In" at the bottom right of the screen, a page pops up with 3 options in how to log on: (1) "athenaNet", (2) "Single Sign On" for those with an organization account, and (3) "athenaText" for those who signed up on the mobile app. Since I'm an athenaNet user I tapped on option 1. Loading wheel pops up and quickly disappears, leaving me on the same page. I keep trying and same results. Very disappointing.
athenahealth
Tuesday, January 25, 2022
Hi Julie,
We are happy to inform you that, the login issue you were facing has been resolved and available in the new January release. You can download the latest version of the app from Play Store and continue using it seamlessly. Thanks!
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