taylor 77
Tuesday, February 7, 2023
App is so buggy. Like literally hard to do anything. Takes forever to load and update. It changed the expiration date on my card, without notice, so while trying to use it I got locked out of my account. Customer service blamed me for not using the correct numbers. Customer service is trash. They don't help, just say they will escalate situations and then they never get back to you as promised. Yes I can access my waged early when needed. But almost not worth the struggle.
Steph M 50
Tuesday, June 6, 2023
I set it up over a week ago and it hasn't updated since. I have worked this entire time. Something is wrong but nobody there can figure out what it is. They keep saying that they have opened up a ticket with the tech dept and someone will call me back shortly. That has never happened and they have opened at least 2 tickets. This would be a great service if it worked. Customer svs doesn't seem to know how it works and seem like they are answering all my questions from a script.
T Phillips 23
Thursday, April 4, 2024
Has to be the App with the most bugs to it I've ever had the misfortune to put on my phone. Examples: I enter in my Bank account. It takes it and recognizes it. Can't access funds and puts you in a loop of checking your account or adding it. My debit card shows as my default card. Just used it to verify it works and it tells me on this App to make sure my card is unlocked. Uninstalling and warning people now, don't waste your time and frustration.
R Comenout 12
Monday, January 13, 2025
I installed the app almost 2 months ago and haven't been able to use it. When I call, the phone just rings and rings, or I get hung up on. *update* = it works only when it wants to. It seems any change will mess it up. They say 24-48 hours someone will reply, but it's been a week. The chat people can't help. And nobody knows which department CAN help. *With the early direct deposits, they never come early either, and nobody can help with that.* Edited
UKG, Inc.
Tuesday, October 10, 2023
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at
[email protected]. Thank you.
Brandon Muller 12
Saturday, June 22, 2024
The application is experiencing intermittent login issues. Despite multiple attempts to log in with the correct credentials, including resetting my password, I continue to receive an error message stating that the information entered is incorrect. I have verified that the information is accurate and am unable to proceed beyond this point.
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