Janet Botwright 42
Thursday, August 29, 2024
Since the last update the app will not load. I can't even contact the bank since contact is managed via the app. Initially I found a workaround which meant going into settings and clearing the cache each time. Now even that doesn't work. UPDATE: uninstalled and reinstalled and it is working. One star off for the inconvenience. When it works it's excellent Edited
JPMorgan Chase
Thursday, August 29, 2024
Thank you for reviewing. We’re sorry to hear you may have had a negative experience with us. If you would like to discuss this matter further with us, please get in touch with our support team on 0800 376 3333, we’ll be happy to investigate this.
Karin Colman 103
Wednesday, October 9, 2024
I like the round up option of Chase, but what I really DON'T like, is, when I open the app and it shows me an amount of money on my account, which is NOT correct, as latest spending are never deducted. Not even on the next day. I have to tap on this amount to see transactions and only then the available amount on account decreases. It can increase when receiving money, but not decrease after spending... Totally annoying when I quickly want to check if I have enough money on account!
JPMorgan Chase
Thursday, October 10, 2024
Thank you for reviewing. We’re sorry to hear your balance is not updating as fast as expected. You can type ‘cache’ on your App browser, and this will allow you to refresh the data and get your info up to date.
Edward Millen 7
Thursday, July 3, 2025
I remember being particularly impressed with the app when I first joined Chase (shortly after they launched in the UK). It was just really nice, simple and extremely responsive, unlike a lot of apps. But since then it's gradually got worse and worse, to the point where it's now extremely slow and ridiculously unresponsive to screen (and back button) taps etc, far worse than any other app I use now. So that's just very disappointing, and it's extremely frustrating every time I try to use it.
JPMorgan Chase
Friday, July 4, 2025
This doesn’t look great.
If you can call us on 0800 376 3333 and we can look into this for you.
Thanks.
Keith Dyer 4
Wednesday, July 9, 2025
Something went wrong somewhere, I have been in the waiting room for about a week now. I shall delete and re-install So, I have beenwith chase for three years now. The issue above was sorted within another week, so I have increased the rating. Only one annoying thing, I have found is that the savings interest rate has fallen year on year, down to a bit of a rubbish rate. So thinking of shifting the savings away to a better option. Edited
JPMorgan Chase
Wednesday, June 1, 2022
We're sorry for the wait Keith. We're using a waiting room to make sure everyone has the best experience signing up and don't have a specific timescale to give however we are working as quickly as we can to allow new customers to join. We'll be in touch to let you know when you can finish joining.
J 5
Thursday, July 10, 2025
The app is very low quality and has plenty of technical problems. Everything loads super slow, and often there is zero indication that it's still loading. I have frequent problems with approving payments in the app - the notification doesn't show up, or approving simply does nothing. The app frequently asks for authentication, I sometimes have to authenticate 5-6 times in a row. Finally, the notes on the transactions are not easily accessible.
JPMorgan Chase
Friday, July 11, 2025
It's not great that you are having app issues.
If you are still having issues with the app, if you can please call us on 0800 376 3333, our team can look into this for you.
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